Terms of Service
Our commitment to transparent business practices and exceptional service standards
Agreement to Terms
By accessing and using Alligator Promo's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These terms apply to all visitors, users, and customers who access or use our promotional products and customization services.
If you disagree with any part of these terms, then you may not access our services or place orders with Alligator Promo.
Our Services
Alligator Promo specializes in providing premium promotional products with custom branding solutions, including:
- • Custom logo application and branding services
- • Complete product customization and design
- • Small quantity orders and bulk production
- • Brand consultation and promotional strategy support
We reserve the right to refuse service to anyone for any reason at any time, and to modify or discontinue services without prior notice.
Ordering & Payment Terms
Order Process
All orders require written confirmation and approved artwork before production begins. Pricing is subject to change based on customization requirements, quantities, and material specifications.
Payment terms are net 30 days for established accounts, with 50% deposit required for new customers. We accept major credit cards, ACH transfers, and wire payments. Late payments may incur additional charges.
All prices are in USD and exclude applicable taxes, shipping, and handling charges unless otherwise specified.
Intellectual Property Rights
You retain all rights to your logos, designs, and intellectual property provided to us for customization. By submitting artwork, you warrant that you have the legal right to use all elements and that their use will not infringe on any third-party rights.
Important Notice:
Alligator Promo is not responsible for trademark or copyright infringement claims arising from customer-provided designs or logos.
We may use images of completed products for marketing purposes unless specifically requested otherwise in writing.
Quality Assurance & Returns
We stand behind the quality of our products and services. All items are inspected before shipping to ensure they meet our premium standards.
Returns Accepted
- • Manufacturing defects
- • Shipping damage
- • Order fulfillment errors
No Returns
- • Custom/personalized items
- • Customer design errors
- • Change of mind
Return requests must be made within 10 business days of delivery with photographic evidence of any defects or damage.
Limitation of Liability
In no event shall Alligator Promo be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.
Our total liability for any claim arising from or related to these terms or our services shall not exceed the amount paid by you for the specific products or services giving rise to the claim.
Contact & Modifications
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of any modifications.
Questions About These Terms?
If you have any questions about these Terms of Service, please contact our team:
These Terms of Service are governed by and construed in accordance with the laws of the United States. Any disputes arising from these terms shall be resolved through binding arbitration in accordance with commercial arbitration rules.
Ready to Start Your Project?
Our team is here to help you create exceptional promotional products that elevate your brand