Our Policies

At Alligator Promo, we are committed to protecting your privacy and personal information. This policy outlines how we collect, use, and safeguard your data.

Information We Collect

• • Personal information (name, email, phone number, address)
• • Business information (company name, industry, order details)
• • Payment information (processed securely through encrypted channels)
• • Website usage data (cookies, analytics, browsing patterns)

How We Use Your Information

• • Process and fulfill your orders
• • Provide customer support and communication
• • Send promotional materials (with your consent)
• • Improve our services and website functionality
• • Comply with legal requirements

Data Protection

We implement industry-standard security measures to protect your personal information. Your data is encrypted during transmission and stored on secure servers. We do not sell or share your personal information with third parties except as necessary to fulfill your orders or as required by law.

By using our services, you agree to the following terms and conditions. Please read carefully before placing an order.

Order Terms

• • All orders require approval of a digital proof before production
• • Custom orders are non-refundable once production begins
• • Minimum order quantities may apply to certain products
• • Pricing is subject to change without notice
• • Rush orders may incur additional fees

Payment Terms

• • Payment is required before production begins
• • We accept major credit cards, ACH transfers, and approved credit accounts
• • Late payments may result in order delays or cancellation
• • All prices are in USD and exclude applicable taxes

Intellectual Property

You retain ownership of your logos and designs. By submitting artwork, you warrant that you have the right to use all elements and that the artwork does not infringe on any third-party rights. We reserve the right to refuse orders that contain inappropriate or copyrighted material.

Shipping Policy

• • Standard shipping: 7-10 business days after production
• • Rush shipping available for additional fees
• • Free shipping on orders over $500 (standard delivery)
• • International shipping available with additional charges
• • Shipping costs calculated based on weight, size, and destination

Return Policy

• • Custom promotional products are generally non-returnable
• • Returns accepted only for manufacturing defects or errors on our part
• • Damaged items must be reported within 5 days of delivery
• • Return authorization required before sending items back
• • Refunds or replacements provided for approved returns

Quality Guarantee

We stand behind the quality of our products. If you receive items that don't meet our quality standards due to manufacturing defects, we will replace them at no charge. This guarantee does not cover normal wear and tear or damage caused by misuse.